This privacy policy is for this website feelbetterbristol.co.uk and governs the privacy of its users who choose to use it.
This policy explains how Feel Better Bristol manages and protects any personal data that users provide when using the website. We are committed to ensuring that your privacy is protected. Should we ask you to provide personal information, it will only be used in accordance with this privacy statement. This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience.
Who We Are
Feel Better Bristol (“we”, “our”, or “us”) is dedicated to providing myofascial release therapy and related treatments. We are responsible for processing personal data in compliance with the General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.
What Data We Collect
We may collect the following information via contact forms, emails, or appointments.
- Name, contact information including email address and phone number
- Demographic information such as postcode
- Medical and health information relevant to your treatment.
How We Use Your Data
We collect and use your data to:
- Manage bookings, appointments, and provide healthcare services
- Communicate with you regarding your treatment, appointments, or any relevant updates
- With your explicit consent, send promotional materials such as newsletters
- Ensure compliance with legal obligations, including medical record-keeping
- Improve our services and your experience
How We Store Your Data
- Digital records: These are stored securely within our practice management software (Cliniko) and will be subject to their Privacy Policy and our Data Processing Agreement.
- Paper records (if applicable): All paper notes prior to October 2024 will be stored in a locked filing cabinet under a personal file for your name.
- Electronic devices used to access personal data are password-protected and have two-factor authentication protection
- We retain medical records for as long as required by legal or insurance obligations, after which they will be securely shredded, and digital records deleted
Sharing Your Data
We do not share your personal information with third parties unless:
- You have given explicit consent (e.g. sharing details with your GP or other healthcare providers)
- We are legally required to do so
Your Rights
You have the right to:
- Access your personal data and request a copy
- Correct any inaccurate or incomplete data
- Request deletion of your data, subject to legal or insurance retention obligations
- Object to or restrict the processing of your data in certain circumstances
- Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data rights have been violated
You can exercise these rights by contacting us at zoe@feelbetterbristol.co.uk.
Marketing and Communication
If you subscribe to our email newsletters, we may send you updates on our treatment related services or special promotions. You can unsubscribe from these communications at any time by clicking the unsubscribe link in the email or contacting us directly. We will also contact you via email confirmation or text messages to confirm appointment details.
We offer email newsletters, used to inform subscribers about products and services supplied, industry information. We use the secure third party app, Mailchimp, for our marketing and the information you provide will be transferred to it, in accordance with their Privacy Policy and Terms. Subscribing through the online automated process is done at your discretion. Some subscriptions may be manually processed through prior agreement, written or verbal, with you.
Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no far a comprehensive list]. This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.
Cookies
Our website uses cookies to enhance user experience and provide functionality. You can manage cookie preferences through your browser settings. For more details, see our Cookie Policy.
Security Measures
We are committed to ensuring that your information is secure. We have implemented physical, electronic, and managerial procedures to safeguard the data we collect online and offline. At any time, you can visit this page to request to view, update, delete your personal details or report a data breach, if you are concerned that one a has taken place.
External Links
This website may contain links to other websites. We are not responsible for the privacy practices of those sites, and we encourage you to review their privacy statements.
Social Media
Communication, engagement and actions taken through social media platforms on which we participate on, are custom to the terms and conditions and the privacy policies held with each platform respectively. If you make contact with us on a social media platform, we might ask you to ‘private message’ one of us so we can continue a private conversation. We might then ask you for personal information, such as email address phone number so we can be in contact that way. Facebook data policy and privacy policy.
Changes to This Privacy Policy
This privacy policy is subject to review and may be updated periodically. The latest version will always be available on our website.
Contact Us
For questions regarding this privacy policy or to exercise your data rights, please contact: zoe@feelbetterbristol.co.uk
If you contact us through a contact form on this site or email either Zoe or Becki directly, you do so at your own discretion and provide any personal details, at your own risk. Contact can be made through this form or directly through email: zoe@feelbetterbristol.co.uk
We use any information submitted to provide you with further information about the products or services, or to assist in answering any questions or queries you may have. At this stage of contact, you will not be automatically signed up to any mailing list. In this case, your personal information is stored securely for 1 year and then deleted if you do not become a client.
Date of Last Revision: October 2024
Edited and customised by: Zoe Macpherson